USP Connectors
USP Structural Connectors Contact Us

Frequently Asked Questions

Q: When is the best time to contact Customer Service?

A: Our Customer Service Department is staffed from 6:30 AM to 7:00 PM Central time. We have Customer Service reps in Minnesota, Florida, and California to assist you.

Q: Where can I purchase USP products?

A: Our products are sold in the US and Canada through Retailers, Distributors and Dealers.

Q: Which retailers carry USP Structural Connectors?

A: All Lowes and Menards carry a selection of popular connector products. Items that are not in stock can be special ordered

Q: Who do I talk to if I need assistance in determining the correct product or need technical advice?

A: Contact our Customer Service Department between 6:30 AM and 7:00 PM Central Time. Inquiries can be sent by email, fax, Live Chat or by telephone.

Q: What if my product need is not specified in the USP Product Catalog?

A: Contact our Customer Service department, we will be happy to research to find the best solution for your needs.

Q: I want to provide my own design, are you able to assist?

A: Customer Service will work with our Engineering Department to design and manufacture the product needed for your application.

Q: Do you have corrosion information for USP Structural Connector products?

A: Corrosion Protection information is located on the website page called Corrosion Protection. Click on this link. For more information, please contact Customer Service.

Q: I want to deviate from the specified nails in the USP Catalog for a face mount hanger, what is acceptable?

A: Please refer to our Optional Nails Chart on page 16 of the USP Catalog. Click on this link. Please contact Customer Service if other fasteners need to be specified.

Q: How can I return USP product I have ordered in error?

A: Please contact the USP Customer Service Department by phone between 6:30 AM and 7:00 PM Central Time or email at We will assist you in determining if the return is possible. See Return Policy located on Policies and Warranty page.

Customer Service