Q: When is the best time to contact Customer Service?
A: Our Customer Service Department is staffed from 6:30 AM to 7:00 PM Central time. We have Customer Service reps in Minnesota, Florida, and California to assist you.
Q: Where can I purchase USP products?
A: Our products are sold in the US and Canada through Retailers, Distributors and Dealers.
Q: Which retailers carry USP Structural Connectors?
A: All Lowes and Menards carry a selection of popular connector products. Items that are not in stock can be special ordered
Q: Who do I talk to if I need assistance in determining the correct product or need technical advice?
A: Contact our Customer Service Department between 6:30 AM and 7:00 PM Central Time. Inquiries can be sent by email, fax, Live Chat or by telephone.
Q: What if my product need is not specified in the USP Product Catalog?
A: Contact our Customer Service department, we will be happy to research to find the best solution for your needs.
Q: I want to provide my own design, are you able to assist?
A: Customer Service will work with our Engineering Department to design and manufacture the product needed for your application.
Q: Do you have corrosion information for USP Structural Connector products?
A: Corrosion Protection information is located on the website page called Corrosion Protection. Click on this link. For more information, please contact Customer Service.
Q: I want to deviate from the specified nails in the USP Catalog for a face mount hanger, what is acceptable?
A: Please refer to our Optional Nails Chart on page 16 of the USP Catalog. Click on this link. Please contact Customer Service if other fasteners need to be specified.
Q: How can I return USP product I have ordered in error?
A: Please contact the USP Customer Service Department by phone between 6:30 AM and 7:00 PM Central Time or email at USPCustomerService@mii.com. We will assist you in determining if the return is possible. See Return Policy located on Policies and Warranty page.